The capability, in detail
Seventy-nine services. Eight practices.
Practices are what we can do. Services are the specific ways we do it. Underneath the decisions sit 79 of them, grouped into eight practices. Each one is a defined piece of work, with a clear question it answers and an honest line on what it does not do.
79 services8 practices
How it fits together
A problem points to a decision. A decision points to a service.
Business problem→Decision→Practice→Service
You never really buy a service in the abstract. You have a problem, there is a decision behind it, and a specific service is the work that answers it. That is why we do not lead with a menu. We start from your question.
The library
Eight practices. Open one to see the work inside it.
Understanding the Consumer
11 services
Not sure which service answers your question?
That is normal, and it is exactly what the Audit is for. It finds the real question first, then points to the work that fits.